FAQ
Our Client Frequently Asked Questions
What Types of Household Plastic Products Do You Manufacture?
We manufacture a wide range of household plastic products, including storage containers, kitchen utensils, garden tools, and personal care items. Our focus is on creating durable and innovative solutions for everyday needs.
What Materials Are Used in Your Plastic Products?
Our products are made from high-quality, food-grade plastics such as polypropylene (PP), polyethylene (PE), and polystyrene (PS). We ensure that all materials comply with international safety standards.
How Do You Ensure Product Quality and Safety?
We implement strict quality control measures throughout the manufacturing process. Each product undergoes rigorous testing to ensure it meets safety and durability standards. We are committed to maintaining high-quality standards for all our products.
Can I Order Custom Plastic Products?
Yes, we offer custom plastic product manufacturing services. You can provide your design specifications, and our team will work closely with you to bring your ideas to life.
What is the Minimum Order Quantity (MOQ) for Bulk Purchases?
Our MOQ is flexible based on the product type. Please contact us with your specific requirements, and we will calculate the cost accordingly.
How Long is the Production Lead Time?
Production lead time varies depending on the complexity and quantity of the order. Generally, it ranges from 2 to 6 weeks. We will provide you with an estimated timeline during the ordering process.
Do You Provide Samples Before Ordering?
Yes, we can provide samples of our products. Please note that sample costs may apply, and shipping fees will be your responsibility.
Can You Sign an NDA to Protect My Design?
Absolutely! We understand the importance of confidentiality. If you provide your sketches or designs, we can sign a Non-Disclosure Agreement (NDA) to protect your intellectual property.
What Format of the File Do You Need If I Want My Own Design?
We accept various file formats for custom designs, including CAD, AI, JPG, and PDF. Please ensure that your files are high-resolution to guarantee the best quality for production.
What is Your Payment Term and Shipping Options?
For payment, we usually require a 30% deposit before production and the remaining 70% before shipping. We accept various payment methods including bank transfers and credit cards. For shipping, we offer options such as express delivery, sea freight, and air freight based on your requirements.
What Certifications Do You Have?
We hold several certifications, including ISO 9001 for quality management and compliance with FDA and REACH regulations. These certifications demonstrate our commitment to safety and quality in the manufacturing process.
How Can I Get in Touch for More Information?
You can reach out to us through our contact form, or email us directly at [your email address]. Our customer service team is ready to assist you with any inquiries you may have.
What Are Your Return and Refund Policies?
We strive for customer satisfaction. If you receive a defective product, please contact us within 14 days for a replacement or refund. All products must be returned in their original condition.
Can I Visit Your Manufacturing Facility?
Absolutely! We welcome clients to visit our manufacturing facility to see our operations firsthand. Please schedule an appointment with us in advance.
Need More Information to Boost Your Business?
We welcome customization for your specific projects and encourage you to share your ideas with us. Our innovative approach and efficient production methods ensure that we can bring your vision to life.